Frequently Asked Questions
Everything you need to know about your Ryobi tool purchases.
Are your tools brand new or refurbished?
We specialize in sourcing both brand new and factory-certified reconditioned Ryobi products. Each product listing clearly specifies the condition so you know exactly what to expect.
How long does shipping take?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive at your doorstep.
Do these tools come with a warranty?
Yes, new items carry the full manufacturer warranty. For reconditioned items, we provide a 90-day guarantee to ensure your tools perform at their best.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do you ship batteries and chargers separately?
To comply with safety regulations regarding lithium-ion batteries, some power tool kits may be shipped in multiple packages, though they are usually sent on the same day.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.